What is waste collection software?

Waste collection software runs recurring garbage and recycling service. It holds customer accounts and subscriptions, plans and dispatches routes, gives drivers stop notes and a way to record proof, and bills recurring service and extra charges. TrashLab handles commercial front-load accounts and residential rear-load or side-load routes in the same platform.

What is commercial waste hauler software?

Commercial waste hauler software is for haulers that serve commercial accounts. It handles multi-site customers, frontload routes, recurring service, contract billing, and account management.

Can TrashLab handle multi-site commercial customers?

Yes. TrashLab supports parent accounts, multiple service sites, billing contacts, site contacts, service notes, pricing rules, contract terms, and service history.

Does commercial hauler software help with contract billing?

Yes. Contract pricing, recurring charges, extra pickups, contamination, disposal, surcharges, escalations, and custom terms flow into invoice review.

Can I report profitability by commercial account?

Yes. TrashLab reports on account revenue, route cost, missed charges, AR, service quality, and customer profitability.

What is residential waste hauler software?

Residential waste hauler software is for haulers running residential trash, recycling, or subscription routes. It manages customers, subscriptions, routes, service requests, driver proof, the customer portal, recurring billing, and reporting.

Can TrashLab handle missed pickup workflows?

Yes. TrashLab tracks missed pickups, blocked access, photos, driver notes, and how each one was resolved, from the route, and customer service can see all of it.

Can subscription changes update billing?

Yes. Starts, stops, holds, frequency changes, and price changes connect directly to recurring billing and account history.

Does residential software include customer portal payments?

Yes. Customers can view statements, pay invoices, request service, and check account history in the portal.

Can TrashLab support residential and commercial together?

Yes. You can run residential, commercial, roll-off, and other lines of business in one TrashLab instance.

Waste collection software for commercial and residential routes

TrashLab is waste collection software for commercial front-load and residential rear-load or side-load routes.

Get a demoRoute profitability calculator

Last updated November 11, 2026

Truck 07 · Front Load[3/22]

5:30 AM
Green Food Market · 6yd
Trash · 2x/wk Mon, Thu
Union City, NJ 07087
Completed
5:52 AM
Harbor Point Market · 4yd
Recycling · 1x/wk Mon
Weehawken, NJ 07086
Completed
6:15 AM
Summit Family Restaurant · 8yd
Trash · 3x/wk Mon, Wed, Fri
Jersey City, NJ 07307
In Progress

Invoice #1042Green Food Market

6 Yard Front Load · Trash
2x/wk Mon, Thu
$285.00
4 Yard Front Load · Recycling
1x/wk Mon
$95.00
Container Rental · 6 Yard
$25.00
Fuel Surcharge · Trash
8% of service
$22.80

Total$427.80

Auto-pay successful · Nov 2Paid

It runs accounts, recurring routes, driver proof, the customer portal, and billing in one system. Commercial work is heavy on accounts: parent customers, multiple sites, contacts, contract terms, and exception charges. Residential work is heavy on volume: dense routes, subscriptions, carts, missed-pickup calls, and payments. With both on one record, service stays profitable and you see problems before a customer cancels over them.

Front-load routes by service day, with contract and exception billing
Rear-load and side-load routes sequenced for drive time, with subscriptions and auto-pay
Commercial and residential customers on one platform and one record

A worker tipping a commercial container into a truck

Our clients

Haulers know what it takes to keep things moving.

Real operators on what changes when there's less to chase, fewer fires to put out, and more of the business running the way it should.

About Us

“I wanted something that's easy for our drivers to use. They were able to pick up TrashLab in minutes. All the other software we saw were overcomplicated.”

C Hoving Disposal

Operations

Trusted by the fastest growing companies in the industry

On recurring routes, small gaps add up

Commercial margins depend on route density, accurate contracts, fixing missed service fast, and clean billing. When customer records, route changes, driver notes, and billing rules sit in different tools, you miss extras, annoy property managers, and can't tell which accounts make money. On residential routes, a few missed subscription changes or open pickup complaints turn into hundreds of calls and billing adjustments.

Parent accounts and service sites are hard to manage when contacts, locations, and billing rules live in separate places.
Extra pickups, contamination, blocked access, and frequency changes never reach billing.
Contract renewals and price escalations depend on someone remembering them.
The office is buried in calls because residents can't handle routine requests themselves.
Subscription starts, cancels, holds, and service changes don't always update billing correctly.
Cart changes, replacement requests, and account notes get lost between tools.

Commercial front-load collection

Commercial accounts get complicated. Daily dispatch and billing should stay simple anyway.

Multi-site account structure
Parent accounts, service sites, billing contacts, site contacts, gate codes, container locations, contract terms, and pricing rules.
Recurring service routes
Plan and run commercial routes with service frequency, service windows, exceptions, and a view of each route.
Contract and exception billing
Bill recurring service, extra pickups, contamination, blocked access, disposal, escalations, and account-specific fees.
Proof of service
Capture photos, timestamps, driver notes, and exception reasons by stop and customer site.
Customer portal
Give commercial contacts access to statements, invoices, payments, service history, and service requests.
Profitability reporting
Report on revenue, service quality, missed stops, extras, AR, route density, and customer profitability.

Residential rear-load and side-load collection

At residential route volume, every call you avoid counts. Self-service, route proof, and subscription billing stay connected so residents can find answers without calling.

Residential account management
Track households, contacts, service addresses, subscription status, holds, notes, cart/service details, billing terms, and payment status.
Recurring route execution
Plan and run dense residential routes with driver app status, exceptions, skipped stops, and proof of service.
Customer portal
Let residents view invoices, make payments, request service, report missed pickups, and view account history.
Subscription billing
Manage recurring charges, new starts, cancels, service holds, price changes, credits, and payment reminders.
Cart and service requests
Track cart requests, replacements, extra service, bulky pickups, and service changes from request to dispatch to billing.
Route and account reporting
Report on missed pickups, complaints, AR, churn, route profitability, driver productivity, and service quality.

How recurring collection runs in TrashLab

Set up the account or subscriber once, run the route with the full account in front of you, then bill from the field record.

Step 1
Set up accounts and subscribers
Create the customer structure once and reuse it across service, billing, and reporting.
- Parent account, service sites, contacts, billing contacts, and service instructions
- Start, cancel, pause, or change residential service
- Pricing, service frequency, container details, and contract terms
Step 2
Run recurring routes
Drivers, dispatch, and customer service see the same live information on commercial and residential routes.
- Send route sequences and stop notes to the driver app
- Capture completed service, photos, blocked access, contamination, and missed stops
- Let customer service see proof without interrupting dispatch
Step 3
Bill, support, and retain
Bill accurately from field proof and account rules, and keep your customers.
- Review recurring charges and billable exceptions
- Bill recurring subscriptions and service changes
- Let customers pay and request help through the portal
- Track profitability, AR, complaints, churn risk, and renewal opportunities

Our features

Run your business with ease

No need for separate tools. TrashLab gives you everything you need to run a waste business in one place.

Truck 07 · Front Load[3/22]

5:30 AM
Green Food Market · 6yd
Trash · 2x/wk Mon, Thu
Union City, NJ 07087
Completed
5:52 AM
Harbor Point Market · 4yd
Recycling · 1x/wk Mon
Weehawken, NJ 07086
Completed
6:15 AM
Summit Family Restaurant · 8yd
Trash · 3x/wk Mon, Wed, Fri
Jersey City, NJ 07307
In Progress

Front load routes by service day, sequenced for drive time, with new accounts slotted into the order.

Waste collection software checklist

Use this list to evaluate software for commercial front-load, residential curbside, and mixed recurring routes.

Supports parent accounts, multiple sites, contacts, billing contacts, and service contacts.
Handles recurring routes, frequency changes, extra pickups, and blocked access.
Supports contract pricing, escalations, contamination, disposal, surcharges, and custom billing terms.
Supports residential accounts, subscriptions, service changes, holds, cancels, and starts.
Tracks carts, replacements, extra service, bulky pickups, and route notes.
Connects route execution, driver proof, missed pickups, billing, and customer support.
Provides a portal for statements, payments, invoices, service history, and service requests.
Reports on customer profitability, missed stops, service quality, AR, and renewal risk.
Searches large customer, site, route, and invoice histories quickly with indexed filters.

Related collection resources

Have a question?

Frequently Asked Questions

Still curious? Call (720) 262-2079

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Multi-site account structure

Recurring service routes

Contract and exception billing

Proof of service

Customer portal

Profitability reporting

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Residential account management

Recurring route execution

Customer portal

Subscription billing

Cart and service requests

Route and account reporting

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Set up accounts and subscribers

Run recurring routes

Bill, support, and retain

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