Waste hauler software built for the way haulers work
Last updated
7:30 AM
Delivery · 20yd
1514 Kennedy Blvd
Union City, NJ 07087Completed9:10 AM
Swap · 30yd
745 Secaucus Rd
Jersey City, NJ 07307Completed10:40 AM
Dump & Return · 40yd
1718 Willow Ave
Weehawken, NJ 07086In Progress
- $425.00
30 Yard Roll-off · Haul Fee
- $125.12
Weight Overage
1.84t over the 2t limit at $68/t
- $20.00
Extra Rental Day
2 days past the 7-day allowance
- $34.00
Fuel Surcharge
8% of haul
It runs customers, dispatch, routes, the driver app, billing, and reporting on one system. Private and independent haulers use it to run roll-off, commercial, residential, and mixed operations from one record, so every pickup becomes a paid invoice that is ready for accounting.
- One record for customers, sites, dispatch, drivers, containers, and billing
- Built for roll-off, front-load, rear-load, portable toilet, and scale operations, alone or mixed
- Replaces whiteboards, paper route sheets, and duplicate QuickBooks entry
Why the wrong software hurts your margins
Software made for other trades, or a few tools stitched together, leaves the same gaps in every hauling business:
Dispatch rebuilds the day from texts, calls, and a whiteboard, and jobs still fall through.
Drivers finish the job in the field, and billing hears about it three days later from a paper sheet or someone's memory.
Containers, carts, and equipment move faster than the office can update inventory.
Customer service has to interrupt dispatch to answer a status call because there is nothing to look up.
You find margin problems only after invoices go out and disposal tickets get reconciled.
New dispatchers and CSRs take weeks to get up to speed because the process lives in one person's head.
QuickBooks ends up with duplicate or missing entries because dispatch and billing run on different records.
Every report means pulling exports, joining them in Excel, and hoping nothing got missed.
What waste management software should do
Dispatch board
Drag jobs to reschedule them, assign drivers and trucks, see live route status, and handle same-day changes without phone tag. Roll-off, recurring, and one-off jobs share one board.
Recurring and one-off billing
Bill weekly, monthly, and quarterly cycles for residential and commercial accounts. Extras, overages, contamination, extra rental days, and disposal get captured when they happen instead of weeks later.
Route optimization
Plan stop sequences that respect service windows, truck capacity, driver knowledge, and disposal-site timing. Adjust mid-day when a customer cancels or a load runs heavy.
Driver mobile app
Send routes, stop instructions, and site notes to drivers. From the cab, drivers capture photos, signatures, timestamps, blocked-access exceptions, and proof of service, even on a weak signal.
Container and asset tracking
Track every dumpster, cart, and piece of equipment by status, location, customer site, yard, and rental days. See what is on rent, what is sitting idle, and what needs maintenance.
Customer accounts and sites
Contacts, service addresses, contracts, pricing rules, communication history, and account status live in one place, with multi-site support for commercial customers.
Operational reporting
Dashboards for route progress, missed pickups, AR aging, revenue per route, container utilization, driver productivity, and revenue leakage. You don't clean up exports by hand.
Accounting handoff
Invoices, payments, and customer records sync to QuickBooks and other accounting tools, so nobody enters them twice, reconciles by hand, or catches up at month end.
Roles and permissions
Owners, dispatchers, drivers, customer service, and billing each see their own work. An audit trail shows who changed what and when.
Built for every kind of hauler
Private and independent haulers
The same few people often handle sales, dispatch, billing, and customer service. One shared record replaces the notebook, the whiteboard, and the second set of books in QuickBooks.
Roll-off and dumpster rental
Deliveries, swaps, dump-and-returns, and pickups on one board, with rental days, weights, and overages billed from the field record.
Commercial and residential collection
Front-load accounts with multiple sites and contract pricing, and dense curbside routes with subscriptions, carts, and auto-pay.
Portable toilets, septic, and scale facilities
Unit and pumper routes on the same platform, and scale tickets and weights that feed the same billing.
How the work connects in TrashLab
Step 1
Order intake
Capture service requests, customer details, site instructions, and pricing inputs in one consistent record from the first call.
- Log calls, web orders, and account requests with the same fields
- Look up customer, site, container, and service history at the moment of intake
- Apply pricing rules, contract terms, and service availability automatically
- Route new work straight to the dispatch board without retyping
Step 2
Dispatch and field execution
Keep the office and drivers on the same page all day, including when same-day changes pile up.
- Assign work by route, driver, truck, geography, service type, and priority
- Push instructions to drivers and capture photos, notes, and timestamps in return
- See missed pickups, blocked containers, contamination, and access issues in real time
- Reassign work in seconds when a truck breaks down or a customer reschedules
- Give customer service a live view so callers get answers without interrupting dispatch
Step 3
Billing, payments, and reporting
Completed work is the source of truth for invoicing, AR, and management reporting.
- Bill recurring service, one-off jobs, overages, extra days, and disposal events
- Review billable exceptions before invoices go out instead of after disputes come in
- Sync clean records to QuickBooks for payments, deposits, and reconciliation
- Track AR aging, revenue per route, container utilization, and customer profitability
Our features
One system for every hauler and facility
No need for separate tools. TrashLab gives you everything you need to run a waste business in one place.
AI Order Taker
Every call gets answered and written up as an order request, ready to confirm in one click.
Client
Details
Jersey City, NJ 07307
Every call gets answered and written up as an order request, ready to confirm in one click.
Order requestHaul-E · call 2:14Client
Harbor Roofing30yd Roll-off · DeliveryDetails
745 Secaucus Rd
Jersey City, NJ 07307Thu, Oct 29 · 7–9 AMSubmitted by Haul-ECalls and texts live in one place, and each conversation comes with a summary and the next step.
Call ended
Haul-E answered
0:42 / 2:14View transcriptCall SummaryHarbor Roofing
Dave needs the 30yd at 745 Secaucus Rd swapped Thursday morning. It's full of roofing shingles, so it will likely go over the 2-ton limit.
Open orderCall Follow-ups
Swap · Thu, Oct 29 · 7–9 AM
See every truck and stop on one board. Routes are sequenced for drive time, and status comes straight from the cab.
Truck 12 · Luis M.[3/7]7:30 AM
Delivery · 20yd
1514 Kennedy Blvd
Union City, NJ 07087Completed9:10 AM
Swap · 30yd
745 Secaucus Rd
Jersey City, NJ 07307Completed10:40 AM
Dump & Return · 40yd
1718 Willow Ave
Weehawken, NJ 07086In Progress
Drivers work each stop from their phone and snap the dump ticket. The app reads it and fills in the weight.
Stop 3 of 7[40yd]CompletedDump & Return
1718 Willow Ave
Weehawken, NJ 07086
Dumped box · Transfer Station- Box removed
- Dump ticket4.62 tons
- Box delivered
Completed · 11:31 AMRecurring service and one-off charges like overages and extra days go on the invoice automatically, and auto-pay collects the balance.
Invoice #1057Harbor Roofing- $425.00
30 Yard Roll-off · Haul Fee
- $125.12
Weight Overage
1.84t over the 2t limit at $68/t
- $20.00
Extra Rental Day
2 days past the 7-day allowance
- $34.00
Fuel Surcharge
8% of haul
Total$604.12Auto-pay successful · Nov 2PaidCustomers order service and pay invoices online, and your team confirms each new order.
Online orderCustomer portalClient
Dana Whitfield20yd Roll-off · DeliveryDetails
18 Linden St
Bayonne, NJ 07002Mon, Nov 2 · 8–10 AMPaid onlineWeights come straight from the scale, and each ticket bills by material and weight.
Ticket #48213[Inbound]Account
Harbor Roofing
Vehicle
Truck 12
Material
Construction Debris
Load info filled from dispatch
Gross
33,460 lb
Tare
24,280 lb
Net
4.59 t
$312.12 at $68/tCompletedAsk a question about orders, customers or payments, and get a report back.
Which customers have the largest open balances?
Ask Haul-ESubmitInvoices and payments sync to QuickBooks, so your books match TrashLab.
Invoice #1057Harbor Roofing- $425.00
30 Yard Roll-off · Haul Fee
- $125.12
Weight Overage
1.84t over the 2t limit at $68/t
- $20.00
Extra Rental Day
2 days past the 7-day allowance
- $34.00
Fuel Surcharge
8% of haul
Total$604.12Synced to QuickBooks · Nov 2Paid
Waste management software buying checklist
Use this list as a first filter when you evaluate waste hauling software. Anything missing here turns into a workaround or a billing dispute later.
Go deeper on each part of the operation
- Dumpster rental softwareRoll-off orders, containers, swaps, driver proof, and rental billing.
- Waste collection softwareCommercial front-load and residential curbside accounts, routes, and billing.
- Dispatch and route optimizationDispatch board, route planning, driver app, and same-day changes.
- Billing and paymentsRecurring billing, invoicing, exception charges, payments, and AR.
- CRM and customer portalAccounts, sites, quotes, communication history, and customer self-service.
- Scale softwareScale tickets, weights, and scale-house billing.
- Portable toilet softwareUnit inventory, pumper routes, and recurring rental billing.
- Container trackingWhere every container is, what it earns, and when it moves.
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Frequently Asked Questions
Still curious? Call (720) 262-2079
Ready to grow on your terms
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